Windermere Drive,
Skelton, Cleveland,
TS12 2TG

Repeat Prescriptions

We run a computerised system to issue repeat prescriptions which have already been agreed with your doctor.


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Other Ways to Order Your Prescriptions

Repeat prescriptions can be obtained by ticking which medication you require on the tear off slip on the right hand side of your prescription. To avoid waste please tick only the medications you need. You can then either:

  • Post the form into our repeat prescription letter box in the wall outside the main entrance
  • Give the form to the receptionist on the main desk at Hillside.
  • Via the NHS app
  • We have a dedicated prescription telephone line for patients who are over the age of 70 years or housebound. To use this ordering line please contact the practice on 01287 650430 between the times of 10am to 12noon and 3pm to 4pm.

Most prescriptions can also now be sent electronically to your nominated pharmacy.

Please note we will not accept any other prescription requests via telephone outside the above criteria.

The practice will only take responsibility for prescriptions received in the above ways.

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When will my prescription be ready?

Please allow 3 working days for the prescription to be checked, printed and signed.

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Prescription Queries

If you have any queries regarding your prescription, please contact the practice on 01287 650430 after 2pm and ask to speak to one of the prescription clerks.

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Electronic Prescription Service (EPS)

Hillside Practice offers the Electronic Prescription Service (EPS), which allows you to choose or nominate a pharmacy to collect your medicines or appliances from. Hillside Practice then sends your prescription electronically to the place you have selected.

This means:

  • If you collect your repeat prescription from your GP Surgery, you will not have to visit your GP Practice to collect your prescription, saving time.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
  • You may not have to wait as long because your repeat prescriptions can be prepared before you arrive at the pharmacy.

For further details please contact the pharmacy you wish to nominate.

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Going on Holiday?

If you are going on holiday or there is a Bank holiday coming up, please order your repeat prescriptions earlier, still giving us the normal two working days to generate and get it checked and signed by the Doctors.

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Medication Reviews

Repeat Prescriptions are reviewed at least once a year by a doctor, nurse or pharmacist. You may be asked to attend for blood tests or a review of your condition in person or by telephone. If you have any queries about your medication please discuss this with the doctor or practice pharmacist.

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Good Medication Management is Important

Please preempt ordering prescriptions to avoid medication running out.

Order your prescription when you have 5 to 7 days worth of medication left.

It is good practice that repeat medication is regularly reviewed so that you get optimum care. Please make note of the review date and make an appointment to see the doctor.

If you are going on holiday you should take a list of your medication with you. Ensure you have enough medication to cover your holiday. Some countries also need a doctor's letter to explain the medication. Check with your travel agent.

If you have elderly relatives, ensure that they have an adequate supply of their medication.

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Useful Information

Please do not order a repeat prescription more than seven days before it is due as the prescription cannot be processed. If you have a reason to require your medication earlier, please make sure to tell us to avoid disappointment.

Each drug has two names; the generic and the brand name. Where possible, we use the generic name because this is usually much cheaper for the health service. Due to this, you may notice a change in colour, shape or size of your drug. Do not be concerned by this, you are still receiving the same drug of the same quality, it is only the appearance that has altered. Talk to your pharmacist if you have any questions about this.

Please book your medications review appointment at least ten days before your medication runs out.

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Prescription Charges and Exemptions

The NHS prescription charge is a flat rate amount which successive Governments have thought it reasonable to charge for those who cannot afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need a lot of medication.

Prescription Prepayment Certificates (PPC).

Prescription charges and who is entitled to free prescriptions.