Contact your Doctors online
To book an appointment online, please click the banner below.
Fill out a simple online form to get advice and treatment by the end of the next working day.
Messages will not be read Monday to Friday between the hours of 6pm to 9am.
Please contact 111 during out of hours or 999 if this is an emergency.
How can we help you?
- Telephone 01287 650430
- Via the main Reception desk at the practice
- The practice has a Duty Doctor each day who will complete an assessment of need for any urgent health matters, please contact the practice and speak to the reception team by telephone on 01287 650430.
- Home Visits
If you require a home visit you will need to contact the practice before 11.30am, please note this service is for housebound patients only. - Book an appointment online with our Nursing team for:
Smears, B12 and Depo Injections, INR and Warfarin checks, Pill Check and Children’s Immunisation appointments.
Urgent Problems
If you have an urgent medical problem you can:
Telephone the Surgery
Telephone 01287 650430 during our surgery opening times.
You will be helped as quickly as possible, either by advice over the telephone from a Doctor, an emergency appointment at the surgery, or by a visit.
Contact NHS 111
Telephone NHS 111 or visit NHS 111 online.
Available 24 hours a day, every day of the year. The online service is for people aged 5 years and over only.
Non-urgent advice: Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Call the practice to cancel your appointment:
01287 650430
Or use SystmOnline to cancel an appointment online.
Chaperone
We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.
You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.
Consultations
Getting the Most out of a Consultation:
In Great Britain, patients on average have just ten minutes with their GP. The BMA’s Doctor Patient Partnership offers the following advice to help you use this time effectively …
Be Prepared
Make a list of any questions and problems you wish to discuss before hand.
Take a pen and paper as you may want to note down important points.
Wear loose clothing if it’s likely you will need to be examined.
Be prepared to tell your doctor of any non prescription medicines or supplements you are taking.
You can bring someone with you for support.
During The Appointment
Don’t be afraid to ask questions.
If you don’t understand, ask your doctor to repeat it or write it down.
If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice.
Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you.
One problem at a time
If you have several problems it is more effective in the long run to concentrate on just one problem during the consultation than to have to rush through a list of problems. Be prepared to make another appointment so that each problem can be given the time it needs to be sorted out.
Be on Time
Be on time for your appointment, or inform the surgery as soon as possible, if you wish to cancel your appointment.
Separate Appointments
Make a separate appointment for each member of the family.
Under 14 Year Olds
Accompany under 14 year olds. If however, a young person strongly wishes to be treated without his or her parent’s involvement, his or her confidentiality will be respected.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11.30am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years of age.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.