Windermere Drive,
Skelton, Cleveland,
TS12 2TG

Update on Access

All of the staff at Hillside Practice want you to have the best possible care, from the right person at the right time. We know how difficult it can feel at times when you are trying to access that care.

Appointments can be booked via telephone on 01287 650430 or online via SystmOnline, NHS App. You do not have to attend in person to book an appointment. The practice is open between 8am and 6pm Monday to Friday. We can also book into enhanced access appointments on weekday evenings and Saturdays as part of our Primary Care Network:

Brotton Surgery, Alford Road, Brotton, TS12 2FF

  • Mondays 6.30pm to 9.30pm
  • Wednesdays 6.30pm to 9.30pm
  • Fridays 6.30pm to 9.30pm

The Garth Surgery, Rectory Lane, Guisborough, TS14 7DJ

  • Tuesdays 6.30pm to 9.30pm
  • Thursdays 6.30pm to 9.30pm
  • Saturdays 9am to 5pm

For a whole range of questions, queries, updates and follow-up our online consultation tool eConsult is available during normal working hours. This saves you having to come down to the surgery or wait around for a phone call, and for many problems you will be able to get advice and treatment from the comfort of your own home, with a more timely response from a clinician.

We do not consult via email and anyone attempting to do so will be directed to fill out an eConsult.

When you contact the practice, whether that is via phone, in person or via online consultation (eConsult) our staff will help to direct you towards the most appropriate clinician to meet your needs. This may not always be a GP, we have an excellent multidisciplinary team who provide a range of specialised care including:

  • Our excellent Nursing Team who provide a host of practice nursing care and chronic disease management
  • Our Musculoskeletal First Contact Practitioner who has advanced training in problems affecting bones, joints and muscles and can organise X-Rays and further treatment without you needing to see a GP
  • Our Mental Health Advanced Practitioner and Trainee Health and Wellbeing Practitioner are excellent sources of support with mental health issues including anxiety and depression, whether new or old.
  • Clinical Pharmacists and Pharmacy Technicians who can advise on medication-related issues, adjust medications and treat a range of minor illnesses
  • Social Prescribing Link Workers who connect patients to activities, groups, and services in their community to meet the practical, social and emotional needs that affect their health and wellbeing

Unfortunately our capacity is finite, in the interests of providing safe clinical care. The nature or urgency of your issue may mean our staff signpost you to other appropriate sources of care. This may mean that you are directed towards self care, your local pharmacy for an enhanced range of treatment, the Urgent Care Centre at Redcar hospital, or indeed 111 or 999.

Our big ask to you, our patients, is to treat GP appointments like the precious resource they are:

  • Please attend your appointments and cancel them if you no longer need them so that someone who does won’t miss out.
  • Please be aware of the limits of what can be accomplished in a short consultation and book another appointment if you want to discuss another issue. Saving up a list of things may seem convenient, but it isn’t fair on other patients and doesn’t allow us to give your problems the proper care and attention they deserve.
  • Please respect our staff who will treat you with the same courtesy. We know how frightening and frustrating it can be when something is wrong with your health and we want to help you as efficiently as possible, but please remember there may well be someone else whose need is greater than yours.

There will be a lot to learn on both sides as we make these changes, and we thank you for your patience. We continue to work closely with our patient participation group and your feedback is always welcome.